FAQ

1. What is whole person care?
Whole person care is a unique approach that focuses on the comprehensive well-being of an individual. This approach addresses all factors affecting the client, such as physical health, mental health, and social circumstances that contribute to your overall health and wellness.

2. How does whole person care different from traditional healthcare?
Traditional healthcare often focuses solely on treating physical symptoms or specific illnesses, whereas whole person care takes a holistic approach by addressing all aspects of an individual's health, including their emotional, mental, and social well-being.

3. Who can benefit from visiting a clinic that provides whole person care?
Anyone seeking comprehensive healthcare that goes beyond just treating your symptoms when you are sick or injured can benefit from visiting our clinic. Whether you're managing a chronic condition, experiencing mental health challenges, or simply looking to improve your overall well-being, our services are designed to meet your needs.

4. What types of services are offered at the Community Care Clinic?
We provide a team approach to care. Our clinic offers a wide range of services including primary care, mental health counseling, nutritional counseling, physical and occupational therapies, health coaching, preventive care, chronic disease management, wellness programs, and social support services. Your care coordinator will help you establish your personalized Care Team.

5. What can I expect during my first visit to the Community Care Clinic?
During your initial visit, you will undergo an assessment of your health and wellness needs and goals. Your care coordinator will work with you to develop a personalized Care Team and care plan tailored to your individual needs.

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6. What are the roles and responsibilities of each member of my Care Team?
Each of your Care Team members plays a crucial role in addressing different aspects of your health and well-being. This includes primary care providers, mental health counselors, health coaches, dieticians, physical therapists, occupational therapists, and other specialists as needed. Your care coordinator will explain the roles and responsibilities of each provider and help you establish your personalized Care Team.

7. What should I expect for my care with a Care Team that is different from seeing each provider separately?
When receiving care from a whole person Care Team, you can expect a collaborative approach where all aspects of your health are considered holistically. Rather than seeing each provider separately and potentially receiving fragmented care, our team works together to address all of your needs comprehensively, leading to more effective and coordinated care.

8. How will the Care Team collaborate and communicate about my care needs?
Our team utilizes regular team meetings, electronic health records, and have direct interactions throughout the day to collaborate and communicate about your care needs. This ensures all team members are informed and aligned on your care plan, allowing for seamless coordination and continuity of care.

9. Do I need insurance to receive care at the Community Care Clinic?
While having insurance can help cover the cost of services, we welcome patients with or without insurance. Our clinic offers sliding-scale fees and financial assistance programs to ensure that everyone has access to quality healthcare regardless of their financial situation.

10. How do I schedule an appointment at the Community Care Clinic?
To schedule an appointment, you can call our clinic during regular business hours (501) 470-7457, email us at itc@uca.edu, or request an appointment using our online appointment request system. Our friendly staff will assist you in finding a convenient appointment time.

11. Are telehealth appointments available at the Community Care Clinic?
Yes, we offer telehealth appointments for certain services to provide convenient access to care, especially for those who may have difficulty coming into the clinic in person.

12. Can I see the same healthcare provider for all my needs at the Community Care Clinic? 
We strive to establish continuity of care by assigning you a care coordinator who will help you establish your individualized Care Team. The care coordinator will serve as your point of contact and help oversee your overall care.

13. How does the Community Care Clinic promote wellness and preventive care?
Our clinic offers various preventative screenings and wellness programs to help you proactively manage your health and prevent future illnesses. We believe in empowering individuals to take an active role in their health and well-being through education and support.

14. Who is my point of contact when I have a problem?
Your care coordinator serves as your main point of contact for any questions or concerns you may have about your care. They will coordinate with other team members as needed to address your concerns and ensure that you receive the support and assistance you need.

15. What is my role and my family / caregiver's role on the team when making decisions about my care?
Your role is to actively participate in decision-making about your care, sharing your preferences, concerns, and goals with the team. Your family and caregivers, if involved, are encouraged to support you in this process and provide additional insights into your health and well-being.

16. Will I be charged more for care provided by a Care Team than seeing each provider individually?
No, you will not be charged more for care provided by a team compared to seeing each provider individually. Our clinic operates on a holistic care model that aims to provide comprehensive services in a cost-effective manner, ensuring that you receive high-quality care without additional financial burden.

17. If I see two providers on the same day will I be required to pay two copays?
No, typically if you see two providers on the same day for related medical issues, you should only be required to pay one copay. This is known as the "same-day rule" and is commonly practiced by many insurance companies. However, it's essential to check with your insurance provider to confirm if this rule applies in your situation. Some exceptions may exist, such as if you're seeing providers from different specialties or for unrelated issues. Always clarify with your insurance company to avoid any unexpected costs.

18. Can I have one appointment where my Care Team takes care of me at one time rather than many different appointments throughout the week or month?
Yes, we can schedule coordinated care appointments where you have back-to-back visits or where multiple team members are present to address your needs in one visit. This allows for more efficient and convenient care delivery, minimizing the need for multiple appointments and streamlining your healthcare experience.

19. What should I do if I have questions or concerns about my care?
If you have questions or concerns about your care, don't hesitate to reach out to your care coordinator or any member of your Care Team. We are here to support you and address any issues that may arise during your healthcare journey.

20. Will student interns be involved in my care?
As a teaching clinic, we may involve healthcare interns, under the supervision of licensed professionals, in your care. Your consent will always be obtained before interns participate in any aspect of your care. Their involvement contributes to their educational experience while ensuring you receive comprehensive and attentive care.